Support Portal

This is the place to start if you need information and support on the primary2secondary programme - whether you are a trust, a school, or a parent

1. Choose the most appropriate link below

This will take you to a page with instructions for your specific circumstances.

Multi-Academy Trusts

This page is for an MAT to roll out primary2secondary across their trust schools

MAT info

MAT schools

This page is for schools that have a subscription provided by their MAT

MAT school info

Individual schools

This page is for individual schools, e.g. LA-maintained, free schools, or other

Non-MAT info


This page is for parents, but it may be useful for schools to know the parent login process

Parent info

2. Have a look at the FAQ

We've prepared a list of questions that are commonly asked. Please review these first.

Take me to the FAQ

3. Raise a support ticket

If you can't find the information you need, or things aren't working as expected, let us know. We'll get back to you as soon as possible.

I still need help!